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鹽酒僧00銅蟲(chóng) (初入文壇)
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[求助]
選擇publishing options一直出現(xiàn)未授權(quán)是怎么回事？ 已有2人參與
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選擇publishing options，出現(xiàn) An error has occurred. You may edit the submission to correct invalid information or contact the editorial office for assistance. The error is: Token Expired: Received StatusCode == Unathorized 請(qǐng)問(wèn)這是怎么回事？ |
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5樓2021-10-28 20:30:08
nono2009
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【答案】應(yīng)助回帖
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感謝參與，應(yīng)助指數(shù) +1
鹽酒僧00: 金幣+10, ★★★★★最佳答案 2021-10-28 20:57:20
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一樣的問(wèn)題，剛剛咨詢(xún)了Elsevier online, 獲取信息如下: Kiaralyn Duran (Listening) Kiaralyn Duran: Hi, my name is Kiaralyn Duran. How may I help you? - Xingyuan Zheng: Hi, we have some problem in submission - Xingyuan Zheng: The error code is: 'An error has occurred. You may edit the submission to correct invalid information or contact the editorial office for assistance. The error is: Token Expired: Received StatusCode == Unathorized' Kiaralyn Duran: Can you please provide to me teh journal name? Xingyuan Zheng: We prepared all files needed for submission but in the last step, the system need us to choose 'publishing options', and the error arise. Xingyuan Zheng: Full Journal Name: Mechanism and Machine Theory · Kiaralyn Duran: Thank you. Kiaralyn Duran: We just received an update regarding this issue and our technical team is currently looking into this. Xingyuan Zheng: it means this is a bug of the submission system? Kiaralyn Duran: Yes Dr. Kiaralyn Duran: I apologize for the inconvenience this may have caused you. Xingyuan Zheng: ok, thank you. But could tell me till when this issue can be addressed? Kiaralyn Duran: For the meantime, I suggest you to please try to access your submission again after 24 hours. Xingyuan Zheng: Really appreciate it, we will try it later · Kiaralyn Duran: Okay Dr. Is there anything else I can help you with today? - Xingyuan Zheng: No, thank you for your help, bye. 大概就是說(shuō)投稿系統(tǒng)今天有問(wèn)題，他們已經(jīng)派人去修了，一般24小時(shí)搞定，所以明天再投稿看看吧 |
4樓2021-10-28 20:23:25
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