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[求助]
論文投稿選擇publishing option的時候出現(xiàn)錯誤 已有2人參與
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| 論文投稿，最后一步讓選擇publishing option的時候出現(xiàn)：Token Expired: Received StatusCode == Unathorized，大家是否出現(xiàn)類似情況？如何解決 |
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【答案】應(yīng)助回帖
感謝參與，應(yīng)助指數(shù) +1
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一樣的問題，剛剛咨詢了Elsevier online, 獲取信息如下: Kiaralyn Duran (Listening) Kiaralyn Duran: Hi, my name is Kiaralyn Duran. How may I help you? - Xingyuan Zheng: Hi, we have some problem in submission - Xingyuan Zheng: The error code is: 'An error has occurred. You may edit the submission to correct invalid information or contact the editorial office for assistance. The error is: Token Expired: Received StatusCode == Unathorized' Kiaralyn Duran: Can you please provide to me teh journal name? Xingyuan Zheng: We prepared all files needed for submission but in the last step, the system need us to choose 'publishing options', and the error arise. Xingyuan Zheng: Full Journal Name: Mechanism and Machine Theory · Kiaralyn Duran: Thank you. Kiaralyn Duran: We just received an update regarding this issue and our technical team is currently looking into this. Xingyuan Zheng: it means this is a bug of the submission system? Kiaralyn Duran: Yes Dr. Kiaralyn Duran: I apologize for the inconvenience this may have caused you. Xingyuan Zheng: ok, thank you. But could tell me till when this issue can be addressed? Kiaralyn Duran: For the meantime, I suggest you to please try to access your submission again after 24 hours. Xingyuan Zheng: Really appreciate it, we will try it later · Kiaralyn Duran: Okay Dr. Is there anything else I can help you with today? - Xingyuan Zheng: No, thank you for your help, bye. 大概就是說投稿系統(tǒng)今天有問題，他們已經(jīng)派人去修了，一般24小時搞定，所以明天再投稿看看吧 |
4樓2021-10-28 20:19:38
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