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[交流] 【2012-12-31】2013國(guó)際服務(wù)科學(xué)會(huì)議（ICSS 2013）

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2012年12月31日

The 2013 International Conference on Service Science (ICSS 2013)
Theme: Promoting Serviceology in the Era of Big Data
Organized by Tsinghua University and IBM

Co-organized by Harbin Institue of Technology

Hosted by Graduate School at Shenzhen, Tsinghua University
April 11-13, 2013, Shenzhen, China

Conference Website:
https://www.icss2013.org
https://www.global-optimization.com/icss2013

　
Conference Objective

In the times of big data, how to provide high-quality and effective services is a challenge to all research institutes and industries. In light of this emerging trend, ICSS 2013 will be held in Shenzhen, China on April 11-13, 2013, which is hosted by the Graduate School at Shenzhen, Tsinghua University, with the sponsorship of Tsinghua University, IBM, and Harbin Institute of Technology, following the 2005 SSME Symposium at Peking University, in Beijing, the 2006 Asia Pacific SSME Symposium at Tsinghua University, in Beijing, the 2008 ICSS at Harbin Institute of Technology in Beijing, the 2009 ICSS at Peking University, in Beijing, the 2010 ICSS at Zhejiang University, in Hangzhou, the 2011 IJCSS (jointly with ICSSI) at Yuan Ze University, in Taipei, and the 2012 IJCSS (jointly with ICSSI) at Fudan University, in Shanghai. This event aims to bring together scholars, researchers and managers of various areas and industries for intellectual exchanges, research cooperation and professional development. This conference features eight different submission tracks inviting presentations of theoretical research findings and case reports in serviceology, and also offers excellent networking opportunities to participants, with a wonderful taste of local culture. The conference will be closely cooperated with ICSSI 2013.
　

Tracks and Topics of Interests

Areas of interest include, but are not limited to the following:

1. Service Science

Service and service system modeling, simulation and analysis
Human behavior in service systems
The dynamics of service system evolution
Data mining for service intelligence

2. Service Management

Consumer/customer service experience
Customer relationship management
Service supply chain management
Human resource management in services
Service project management
Service development process management
Service quality management
Service marketing management
Service-dominant logic of marketing
Service communication
Service pricing
Service branding

3. Service Innovation

Service design methodology
Service innovation theory
Business model innovation
Business process modeling and design
Innovation and service industry evolution
Tools and techniques for IT service innovation and management
Globalization of service innovation

4. E-Services and Service Computing

Cloud computing
Collaborative service management in B2B and B2C e-commerce
Decision support systems for service management and operations
Service knowledge management

5. Service Design and Engineering

Service development
Service quality assurance
Service design methodology
Service optimization
Service demand forecasting, pricing, and planning
User Contribution Systems
Service requirement collection, specification, analysis

6. Applications and Industry Practice

Public Services: Healthcare, education, government, transportation, telecommunication
Private Services: Small business, distribution, retailing, service for social and cultural events
Service in manufacturing companies

7. Education and Curricula Development

Service science education and curricula design
Talent requirement in modern service industry
Methodology and practice of service science curricula design
Practice of teaching service science courses
Teaching method and case study for service science courses
　
Paper Submission

High quality research papers and case studies are invited to be submitted through the following link: https://www.easychair.org/conferences/?conf=icss2013
Each submission should meet the following requirements:

No more than 6 pages in length including references, illustrations, and appendices.

A short abstract around 150 words and keywords contained on the first page

2-column, single-spaced text in 10 point Times Roman for the body of the text

No page numbers

No headers and footers

Standard US-letter size

PDF format

All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals. Submitting a paper means that, if the paper is accepted, at least one author will pay the registration fee and attend the conference to present the paper.

Publication

The conference proceedings will be published by IEEE CPS and submitted to IEEE Xplore and CSDL digital libraries. The proceedings in previous years have been included in EI Compendex, and CPS will make reasonable efforts to ensure similar indexation.

Awards

ICSS 2013 will offer one best paper award and one best student paper award.

Important Dates

Submission Due:                December 31, 2012

Notification of Acceptance: January 15, 2013

Camera Ready Copy Due:    January 30, 2013 　

Author Registration Due:    March 01, 2013

Contact

Miss Xueying Xin

Email: info@icss2013.org  2013icss@gmail.com

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