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Narrator: 大家好。公司里現(xiàn)在情況有些緊張。Anna 和新來(lái)的同事Rachel 相處并不很容易。她告訴老板Paul, Rachel 工作上的問(wèn)題但Paul 卻沒(méi)有任何反應(yīng)。So Anna, how are you feeling today? Anna: Frustrated! All that work I put in getting the contract for Imperial Lemons and Rachel has sent out a load of second-hand plastic oranges. Narrator: 我想你得趕緊和客戶聯(lián)系，解釋怎么回事兒。 Anna: I guess so. (To Tom) Oh hi Tom. Tom: Is she about? The man-eater? Anna: No, it’s all clear, she’s gone out for a cappuccino. Tom: Good good. Look, I managed to call the guy she bought the second-hand oranges from and I cancelled the order. Anna: Phew! Great! Tom: Yeah, yeah… and last night I managed to order some Imperial Lemons and sent them to that company in France – Fruit Traders International. Here’s the paperwork. Anna: Tom, that’s brilliant! Here, let me give you a big hug – you saved the day! Tom: Ooh, that’s a bit tight. Denise: Oh not again! You two just can’t leave each other alone… Anna: Bbbut it was just… Denise: Say no more Anna. Now, I was looking for my special red pen, have you seen it anywhere? Tom: No. Funny that, my pens have gone missing too. Denise: I’ll go and get some more. Tom: Now Anna, I don’t want to interfere but have you called that company in France to see how they are? Anna: Well, they’re fine aren’t they? Denise: It’s good customer service to call them and see how they are. Anna: But what do I say? Tom: Tell you what. I’ll go over there and you can call me and practice. Anna: Right. (Shouting across office) OK Tom, I’m calling your number now. Tom: (On phone putting on posh voice) Hello – Fruit Traders International. Anna: Yes, hello… (silence) Tom: Introduce yourself and ask me how I am. Anna: Oh right. Hello, I’m Anna from Tip Top Trading. How are you today? Tom: I’m very well. Now ask about the order. Anna: I hope you have received our Imperial Lemons and that you are happy with the order. Tom: Yes, very very happy. The lemons are… fantastique! Anna: Oh that’s good. We do hope you are pleased with our service and that you may use us again. Tom: We certainly will. Thank you. Anna: Do you have any questions you may want to ask? Tom: No… actually yes… err, can I… err… can I buy you dinner sometime? Anna: Very funny Tom. They won’t ask that! Tom: No. I’m asking you. Anna: Oh right… erm… OK then… yes! Narrator: Hooray! 或者我該說(shuō)oh dear? 傻A(chǔ)nna 怎么同意和Tom 共進(jìn)晚餐？ 這里還有活兒沒(méi)做完呢。Don’t forget to make that call to your client Anna. Anna: No I won’t – in fact I’ll do it right now. Narrator: Good! 好了，讓我們來(lái)回顧一下Anna 可以用到的詞匯和表達(dá)： Hello I’m Anna from Tip Top Trading. How are you today? 你好，我是Tip Top 公司的Anna, 今天你還好吧？ I hope you have received our order and are happy with it. 希望你已經(jīng)收到了你的訂單，都還滿意吧。 We do hope you are pleased with our service and that you may use us again. 希望你對(duì)我們的服務(wù)滿意，我們也期待著你的下次訂單。 Do you have any questions you may want to ask? 你還有什么問(wèn)題嗎？ Denise: Are you OK Anna? You look a bit annoyed. Anna: I am. I just called our client in France to check everything was OK and they said Rachel had already called them and told them our lemons were so last season and they would be stupid not to choose oranges. Denise: That’s terrible. Tom: Hey Anna, how about this restaurant for our date… I mean, our business meeting… look at the menu… Anna: Not now Tom. Rachel has messed things up again. She’s causing so much trouble. She’s got to go. Tom: Oh… yeah right. This calls for action… Narrator: Oh dear. Rachel 這次可闖禍了，又該Anna 來(lái)收拾爛攤子了。不過(guò)她能做什么呢？ 我們下期節(jié)目再繼續(xù)。Bye! |
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